FREQUENTLY ASKED QUESTIONS
SCHEDULES AND LOCATION
LMXJVS
10:30-14:30 16:00-20:00
Hat Shop 24 (Argumosa corner)
Lavapiés 28012, Madrid
HOW TO GET THERE?
Lavapiés Metro Station (Metro Line 3)
Close to the Atocha Renfe and Embajadores train stations, and the Estación del Arte metro station.
Buses with nearby lines: C1, 27, 34, 60 and 65
ORDERS
You can place your orders through our website, by phone (915 277 952 – 616 187 988) either by call or online
WhatsApp, or in our physical store.
PAYMENT METHODS
Credit card (we have a POS terminal)
Bank transfer (to the account number that will be provided to you when you select this payment method)
Paypal
Bizum (to the phone number that will be provided to you when you select this payment method)
NATIONAL AND INTERNATIONAL SHIPPING - DELIVERY TIMES
For orders to the city of Madrid (postal code 280XX) shipments are made within 24 hours*.
For the rest of Madrid and the peninsula, shipments are made in 24 to 48 hours* (by private courier) and in 4-5 days* (by Correos).
Deliveries to the Canary Islands, Balearic Islands, Ceuta and Melilla, in 48 to 72 hours* (with private parcel service) and in 4-5 days* (with Correos).
For international shipments, please check rates and delivery time.
* All delivery times are calculated for working days, please take into account weekends and holidays before placing an order.
RETURN POLICY
Which products can I return?
Food products are non-refundable.
How do I return my products?
Contact us via our website, email, or WhatsApp so we can help you.
ALLERGENS, COMPOSITION AND ORIGIN OF PRODUCTS
Our organic and ecologically sourced products will bear a label indicating this (BIO, Organic, Fairtrade, ECO, etc.). This is the case for our chocolates, our honeys, our organic yerba mate, and most of our other products.
ICE CREAM (summer season):
We inform our customers that this establishment uses milk, eggs, peanuts, sesame, nuts, gluten, and soy. Therefore, depending on the severity of your allergy, we cannot guarantee the complete absence of these allergens in our ice cream. We always advise you to ask our staff for information.
We cannot guarantee, above all, the total absence of: dairy products and nuts.
IMPORTANT NOTICE: Sugar-free (low glycemic index) ice creams are formulated for people with diabetes and therefore contain sweeteners. Excessive consumption may cause laxative effects.